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INFORMATION & COMMUNICATION TECHNOLOGY HELPDESK - SECURITY & TESTING
Technical support engineers, also called field support engineers, are individuals hired to oversee the software and hardware of a company. They manage a range of tasks, from assisting in resolving technical issues with customers to maintaining the infrastructure of an organization’s systems.
This is an important role because field support engineers are responsible for maintaining the entire infrastructure of your company’s systems and software, and they’re often the first line of defense when a system issue occurs. Field support engineers also play a vital role in building knowledge bases for other customer service professionals to build off of.
Our technical support engineer skills and qualifications:
3+ years of experience in customer service positions involving technical support
BA in software engineering or related field
Excellent communication and soft skills
Extensive experience working with Windows, Mac & iOS and Linux
Excellent, speaking, writing, interpersonal and social skills when working with customers
Ability to work with others through help desk software, including remotely to other desktop programs
Adaptability in a short time to customers environments
Very organized and good knowledge of administrative tools
Strong problem solving abilities and critical thinking
Relevant technical certifications
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